FREQUENTLY ASKED QUESTIONS

Welcome to our Frequently Asked Questions page. Here you’ll find clear answers about ordering car parts online, shipping and delivery times, payment methods, fitting support, and returns. We’ve put everything in one place to make your shopping experience simple, secure, and stress-free. If your question isn’t covered below, please contact our team — we’re here to help.

ORDERING

Simply browse our website, add your chosen items to the cart, and proceed to checkout. Follow the on-screen steps to enter your details, select shipping, and complete payment.

No, you don’t need an account to place an order. You can checkout as a guest quickly and easily. However, creating an account allows you to track your orders, save your details for faster checkout in the future, and access exclusive offers.

You’ll receive an order confirmation by email as soon as your purchase is completed.

Yes, if your order hasn’t been dispatched yet, you can contact us to make changes. Once shipped, we’re unable to amend it.

At checkout, simply enter your discount code in the box provided. The discount will be applied before you confirm payment.

You can, but you have to be quick. If your order has not yet been processed, you can cancel it by contacting us. Once it’s dispatched, you’ll need to return it under our returns policy.

PAYMENTS

We accept major debit and credit cards, as well as other secure payment methods listed at checkout.

Yes, PayPal is available at checkout for quick and secure payment.

Our store operates in Euros (EUR), United States Dollars (USD) and Pound Sterling (GBP). Payments in other currencies will be converted automatically by your bank or payment provider. 

You’ll be charged at the time of purchase. If there are any issues processing your payment, you’ll be notified immediately.

 

Yes. All payments are processed through secure, encrypted systems to ensure your information stays safe.

Yes, VAT invoices are available on request. Please contact us after placing your order.

SHIPPING

We ship to most countries worldwide. You can check availability by entering your delivery address at checkout or by contacting us.

Yes, we provide free shipping for all EU customers, regardless of the size or value of the order.

We provide free shipping to all EU customers.
For international customers outside of the EU, please contact us before placing your order, and we’ll calculate the exact shipping fee for your destination.

Most orders are dispatched within one business day (Monday to Friday). EU delivery typically takes 3–5 working days from dispatch, and you’ll receive tracking details by email as soon as your order has shipped.

Yes. Once your order is dispatched, you’ll receive a tracking number by email so you can monitor delivery progress.

We work with trusted courier partners such as UPS, DPD, LP Express to ensure safe and reliable delivery.

Yes. Orders shipped outside the EU may incur import duties, taxes, or customs fees, which are the customer’s responsibility. Please check with your local customs office before ordering.

FITTING

Yes, we do provide and strongly recommend the fitting service for our products. Our professionals will make sure, that your purchased parts will fit perfectly on your car.

We do provide adhesive double-sided tape with all our spoilers. Bolts are provided with other items, if it is mentioned in the product description.

If you have any problems fitting our purchased item, please contact us and we will find the best solution to solve this situation. To avoid such a happening, we strongly recommend using our fitment service, where our professionals will fit parts perfectly.

Select your vehicle make and model on our website to view compatible parts. If you’re unsure, just contact us with your car details and we’ll confirm fitment for you.

Yes, most products come with a manufacturer’s warranty. Warranty details vary by product and are listed on the product page.

RETURNS

Our return address is:

UAB Bespoke Vehicle Operations
Vasario 16-osios g. 32a
Garliava
Kauno Raj.
52316
Lithuania

Please contact us before sending any product back so we can confirm the return details.

Returns are accepted within 14 or 30 days of delivery, provided items are unused and in original packaging.

Yes. If your item is faulty, damaged, or doesn’t fit as described, you can return it for a replacement or refund. Please contact us first so we can identify the reason for return, and include the completed return form inside your parcel.

Contact our customer service team with your order details. We’ll guide you through the return process.

Unless the product is confirmed as faulty, the customer is responsible for all return shipping costs. We strongly recommend using atracked courier service, as we cannot accept liability for goods lost or damaged in transit.

Refunds are usually processed within 10 working days once the returned item is received and inspected.

Yes, exchanges are possible if the requested item is in stock. Please contact us to arrange this.